30-Night Sleep Comfort Guarantee
At RV Care, we offer peace of mind with our 30-Night Sleep Comfort Guarantee. If within 30 nights of purchase you’re not experiencing the desired level of comfort you need, you can exchange your mattress for another model or request a refund.
Enjoy better sleep
In Your RV!
We understand. Whether it’s for your home bedroom or your RV, purchasing a new mattress is a big decision. Getting a good night’s sleep is an essential component in a healthy lifestyle.
Even more so when you want to fully enjoy your camping adventures!
Extended New Mattress Stain Warranty
Protect your new mattress and create a healthy sleep space with an RV Traveler’s Choice mattress protector. You will also receive these valuable additional benefits with your purchase:
- 5-Year Warranty against accidental staining such as from foods, beverages, grease or bodily fluids.
- 5-Year Clean or Replace Warranty from the manufacturer should the mattress protector fail to protect against the formation of a stain.
How to make a claim:
The RV Traveler’s Choice mattress protector warranty applies if the mattress protector fails to protect your new RV Traveler’s Choice mattress within the first 60 months of use from a stain as a result from everyday use, such as from food, beverages, grease or bodily fluids.
If you need to make a claim under this warranty, please contact Bay Street Manufacturing at 1-905-851-1050 or toll free 1-800-624-2436. You must have your original purchase receipt in your possession and you must report the damage within five (5) days of the stain’s occurrence. You may also forward a warranty request to: [email protected].
Please note that Bay Street Manufacturing may request that the defective mattress protector be returned at the buyer’s expense for inspection and testing for leaks. Depending on the results of the inspection, Bay Street Manufacturing may decide to repair or replace the defective protector. If Bay Street Manufacturing decides to replace the mattress protector, a new one will be shipped to the buyer at no charge.
If you need to make a claim under this warranty, please contact Bay Street Manufacturing at 1-905-851-1050 or toll free 1-800-624-2436. You must have your original purchase receipt in your possession and you must report the damage within five (5) days of the stain’s occurrence. You may also forward a warranty request to: [email protected].
Please note that Bay Street Manufacturing may request that the defective mattress protector be returned at the buyer’s expense for inspection and testing for leaks. Depending on the results of the inspection, Bay Street Manufacturing may decide to repair or replace the defective protector. If Bay Street Manufacturing decides to replace the mattress protector, a new one will be shipped to the buyer at no charge.
30-Night Sleep Comfort Guarantee
Terms & Conditions
In order to be eligible for the 30-Night Sleep Comfort Guarantee, you must purchase an RV Traveler’s Choice mattress protector at the same time as your RV Traveler’s Choice mattress and use it every night during the 30-night trial period. The 30- night trial period starts from the day that your mattress is delivered or picked up at your RV Care dealer. If at any time during this period, you’re unhappy with the comfort, you’ll be able to request an exchange for another mattress model OR a full refund for the mattress from the same RV Care dealer location. Sorry, we cannot refund the cost of the mattress protector.
The replace or refund procedure is as follows:
- Contact the RV Care dealer where the mattress was purchased.
- Have your receipt handy for validation.
- Tell the dealer if you wish to exchange the mattress or be refunded.
- Arrange for an appointment to drop off the mattress
It is the buyer’s responsibility to return the mattress to the RV Care dealer where it was purchased and to ensure that it has not been damaged or stained during transport, otherwise the exchange and/or refund may be declined by the dealer. The request for a change or refund must be made within the 30 days from the purchase date, as indicated on the invoice. No exceptions.
Please note: We require that you purchase and use an RV Traveler’s Choice mattress protector to protect the integrity of the mattress manufacturer’s 10-year warranty.